Frequently Asked Questions

Yes. Service dogs are always welcome and exempt from pet policy charges.

Yes. Our ADA-compliant rooms and suites are thoughtfully designed to ensure your comfort and safety during your stay.

Fairmont Chicago, Millennium Park strives to meet the needs of its guests with disabilities. Please visit Accessibility for more information.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Yes, the Fairmont Fitness Studio is available 24 hours a day via keycard access for guests of Fairmont Chicago. See front desk staff for additional information.

Yes, Fairmont Spa is located on our lower level and features eight spa treatment rooms, including a duet suite with infinity edge soaking tub. Massage, skincare, body treatments, and a nail salon are all available.

All major car rental agencies are represented at O’Hare International Airport and Midway International Airport, as well as locations throughout downtown Chicago.

Alamo: 1 (800) 327-8633
AVIS: 1 (800) 331-1212
Budget: 1 (800) 527-0700
Enterprise: (312) 553-5230
Hertz: 1 (800) 654-3131
National: 1 (800) 227-7368

Yes, valet parking is provided for overnight guests and for guests of Columbus Tap.

Cost:

0–2 hours: $31.00
2–6 hours: $43.00
6 hours–Overnight: $77.00

Hours:

Monday–Thursday, 6:00 a.m.–11:00 p.m.: No overnight service
Friday, 6:00 a.m.–Sunday, 11:00 p.m.: Continuous service

Chicago O’Hare International Airport (ORD): 18 miles northwest

Chicago Midway International Airport (MDW): 12 miles southwest

Fairmont Chicago, Millennium Park is located at 200 N Columbus Drive at the intersection of Columbus Drive and East Lake Street. If you are using a GPS, please be aware that you may be navigated to intermediate level Lake Street and Columbus Drive rather than our Front Door. Our Auto Lobby is located on Lake Street just west of Columbus Drive.

Visit our Contact Us page for detailed directions.

For $20 per day, the Urban Experience Fee provides:

Standard internet access
Premium internet access for Accor Live Limitless members
$5 daily food & beverage credit valid in the Lobby Coffee Bar
Local and long-distance telephone calls
Fitness classes

Yes, there is a FedEx Office Business Center on-site that is staffed to assist with your printing and shipping needs.

Dogs and cats under 50 pounds are permitted in the hotel. The animal must be on a leash at all times and must not be left unattended in the room. A one-time fee of $50 will apply for each four-legged guest. Additional deep cleaning charges may apply. Service dogs are always welcome and exempt from charges.

Please e-mail the hotel at [email protected] to confirm your pet will be staying with you.

Yes. We offer the services of a local bonded babysitting company to provide your family with childcare support. Contact us for more information.

Yes. Bell staff services are available from 8:00 a.m. to 7:00 p.m. daily.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.

You can contact us online or by phone, fax or email.

Telephone: +1 312 565 8000

Fax: +1 312 565 1143

Email: [email protected]

Toll Free room reservations only: + 1 866 540 4408

Visit our Contact Us page for more information.