Guest Services
Let us help you create your ideal stay in Chicago. Our Guest Services team is solely dedicated to making sure every detail is perfect. Enjoy a generous host of amenities including a valet, concierge and multilingual staff. For the modern professional, we offer an onsite, full-service business center to respond to all of your needs – no matter how large or small.
Concierge services are available to assist you during your stay. Contact our Concierge Desk at 312-565-6651.
Fairmont Chicago strives to meet the needs of its guests with disabilities. Visit our Accessibility page to learn more. Please contact the hotel for any special requests or if you need any additional information about the hotel’s facilities and services.
Bell Staff services are available from 8:00 a.m. to 7:00 p.m.
Limited next-day laundry service is available Monday through Saturday only. Advanced notice is required.
Valet Parking is provided for overnight guests and for guests of Columbus Tap.
Cost:
- 0–2 hours: $31.00
- 2–6 hours: $43.00
- 6 hours–Overnight: $77.00
Hours:
- Monday–Thursday, 6:00 a.m.–11:00 p.m.: No overnight service
- Friday, 6:00 a.m.–Sunday, 11:00 p.m.: Continuous service
Our staff is pleased to provide wake up calls.
Standard Internet is included with our Urban Experience fee, high-speed WiFi is complimentary for Accor Live Limitless members.
For $20 per day, the Urban Experience Fee provides:
- Standard internet access
- Premium internet access for Accor Live Limitless members
- $5 daily food & beverage credit valid in the Lobby Coffee Bar
- Local and long distance telephone calls
- Fitness classes
All our guestrooms are equipped with Enseo-enabled televisions that enable users to log in to their streaming accounts, like Netflix.
Fairmont Fitness Studio is available 24 hours a day on our B1 Level. Use your guest room keycard to access. See front desk staff for additional information.
There is a FedEx Office Business onsite with staff to assist you with your printing and shipping needs. For additional information on shipping and handling, please visit the Business Center website.
Dogs and cats under 50 pounds are permitted in the hotel. The animal must be on a leash at all times and must not be left unattended in the room. A one time fee of $50 will apply for each four legged guest. Additional deep cleaning charges may apply. Service dogs are always welcome and exempt of charges. Please email the hotel at [email protected] to confirm your pet will be staying with you.